Returns will be considered on products shipped within 90 days of invoice date and are subject to a 20% re-stocking fee to assist with the cost of burden associated with the inspection and restocking of products.
An RGA (Return Goods Authorization) number is required for all returns and exchanges. You can obtain an RGA number by calling Customer Service at 1-800-225-9787. The RMA number must be on the packing slip and on the outside of the box.
This site is not intended for any individual who is not of legal employment age in the jurisdiction in which they reside and is, in no respect, intended for any individual under the age of 13. Franklin Electric does not knowingly solicit or receive any information from children.
Collection and Use of Personal Data
The term “personal data” includes any information that could be used to identify you, including your name, address, and email address. In general, we collect your personal data in order to administer the site and to update your contact information with Franklin Electric.
Franklin Electric may receive information about you from other sources, including third-party providers or federal, state, or international regulators. To the extent required by law, such information will be kept confidential. We may also collect aggregate data, not including any personal data, about visitors and users of this site and may disclose such aggregate data to our service providers, partners, or other third parties for marketing or promotional purposes.
Except as otherwise provided herein, Franklin Electric will treat the information you provide as confidential and will not share such information with any third party without your consent, except: to comply with applicable law, for example to comply with a search warrant, subpoena, or court order; to enforce any agreement we might have with you, or to protect our rights, property, or safety, or that of others; with our service providers or vendors, as needed to perform services or functions on our behalf, and who are contractually obligated to protect your personal data consistent with this Privacy Notice; or through any member directory that may be accessible through this site. Franklin Electric does not sell or rent the information collected through this site for any purpose.
In certain circumstances, Franklin Electric may disclose your personal data to other third parties for the direct marketing purposes of such third parties. You will be notified of these circumstances at the point of collection of your personal data.
We may provide you with an “opt in” or “opt-out” mechanism depending on where you are located. An “opt-in” mechanism will provide you the opportunity to positively indicate that you would like or do not object to our sending you such further communications and we will not send you any unless you have “opted-in”. An “opt-out” mechanism will provide you the opportunity to indicate that you do not want us to send you such further communications, and if you “opt-out” we will not send you any. Either way, opting-in or opting-out will be up to you and, in addition, if you do not want us to use your personal information for a particular purpose or disclose it to a third party, you may “opt out” at any time by contacting us as provided below.
We may also disclose your personal data to a third party as part of a sale or transfer of all or a portion of the assets of Franklin Electric. Any third party to whom Franklin Electric sells or transfers assets will have the right to continue to use your personal data in the manner described in this Privacy Notice.
To enhance your experience on this site, Franklin Electric may use “cookies.” A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can recognize you when you revisit and remember certain information about you. This can include which pages you have visited, choices you have made from menus, any specific information you have entered into forms and the time and date of your visit.
There are two main types of cookies:
- Session cookies: these are temporary cookies that expire at the end of a browser session; that is, when you leave the site. Session cookies allow the website to recognize you as you navigate between pages during a single browser session and allow you to use the website most efficiently. For example, session cookies enable a website to remember that a user has placed items in an online shopping basket.
- Persistent cookies: in contrast to session cookies, persistent cookies are stored on your equipment between browsing sessions until expiration or deletion. They therefore enable the website to “recognize” you on your return, remember your preferences, and tailor services to you.
In addition to session cookies and persistent cookies, there may be other cookies which are set by websites which you have chosen to visit, such as this site, in order to provide us or third parties with information.
Cookies save you time as they help us to remember who you are and they help us to be more efficient. We can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want.
The cookies used on this site include:
.SFROLES-SmarterWidgetsPD910, /UserPreferenceLang, ASP.NET_SessionId, FedAuth1, SF-TokenID, ga: Google Analytics cookies used to gather information to improve our site.
Security and Retention of Data
Franklin Electric maintains administrative, technical, and physical safeguards to protect your personal data on this site. We review and update our security practices periodically and as required by applicable laws or regulations.
Franklin Electric will retain your personal data while your account is in existence and as needed to maintain this site and provide you with any services. We may retain your personal data after you close your account if such retention is reasonably necessary to comply with any legal obligations, meet any regulatory requirements, resolve any disputes or litigation, or as otherwise needed to enforce this Privacy Notice and prevent fraud and abuse. If requested by a law enforcement authority, we may also retain your personal data for a period of time. Your personal data that you may have shared with others on this site, or that may have been disclosed to any user of this site, may remain visible or accessible even after you have deleted such data or closed your account.
Disclaimer of Liability
Franklin Electric does not approve or certify the accuracy of any information provided by any user of or visitor to this site. You are responsible for maintaining the accuracy of your personal data. Franklin Electric expressly disclaims any liability for damages of any kind arising out of your use of, or reliance on, this site or any information included or accessed therein.
This site may contain links to third party websites for your convenience and information. Franklin Electric is not responsible for any third party websites that may be linked to or accessed through this site. We are not responsible for the privacy practices of such sites and we disclaim any liability for damages of any kind arising from any misuse of your personal data by such websites. We encourage you to review the privacy statements of any websites you may visit.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal data. You can also exercise the right at any time by contacting us using one of the methods set below.
Franklin Electric does not guarantee any particular result, qualification, or employment from your Use of or access to this site. You are responsible for obtaining and maintaining any required or recommended certifications and are responsible for any communications or interactions you may have through or as a result of your Use of or access to this site.
Franklin Electric may modify, suspend, or terminate the site in its discretion and, to the extent required by law, upon notice provided to you through this site or otherwise. Franklin Electric reserves the right to limit your Use of this site at its discretion, including by restricting, suspending, or terminating your account and public profile for any or no reason, in Franklin Electric’s sole discretion, or upon a reasonable belief that you may be in violation of these Terms or other applicable laws. If this site or your account is terminated, you will lose the right to Use or access the site and any information contained therein.
INFORMATION ON THE SITE
When you use this site to share or maintain information, that information may be visible or accessible by other authorized users Franklin Electric is not responsible for any communications you may have, or others may have with you, during or as a result of your Use of this site. Franklin Electric retains the discretion to remove any material on the site, in its sole discretion, and without further notice.
Material belonging to or provided by Franklin Electric may be changed or updated without notice.
COPYRIGHT (SINGLE COPY LICENSE)
Except as otherwise provided above, the contents of this site are protected by United States and international copyright laws and treaties, and owned by Franklin Electric. Except as stated herein, none of the material on this site, may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form by any means, including electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of Franklin Electric.
This license terminates automatically if you breach any of the terms herein or use the materials on this site for an unauthorized or illegal purpose. Franklin Electric may also terminate this license at any time without notice for any reason. You may terminate this agreement by destroying all material downloaded or obtained from any Franklin Electric site or by deactivating your account. Upon termination of this license for any reason, you must immediately destroy all material you have downloaded or maintained from this site.
Material on this site is provided by Franklin Electric for lawful purposes only. Unauthorized use of this material may violate copyright laws, trademarks laws, the laws of privacy and publicity, communications regulations and statutes, or other applicable laws, rules, or regulations, and may subject you to criminal penalties and/or civil liability.
You may not mirror any part of this site or any material contained on this site on any server or computer without Franklin Electric's prior written permission.
The trademarks, service marks, and logos used and displayed on this site are registered and unregistered trademarks of Franklin Electric and others. You are not granted, expressly, by implication, estoppel or otherwise, any license or right to use any trademark, service mark, or logo displayed on this site, without the prior express written permission of Franklin Electric.
DISCLAIMER OF WARRANTY
THE MATERIALS ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED AND FRANKLIN ELECTRIC DOES NOT GUARANTEE THAT THE SITE WILL FUNCTION WITHOUT INTERRUPTION OR ERROR. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, FRANKLIN ELECTRIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHER VIOLATION OF RIGHTS. FRANKLIN ELECTRIC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF THE MATERIAL ON THIS SITE.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL FRANKLIN ELECTRIC BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROGRAMS, LOSS OF OR CHANGES TO DATA, LOSS OF USE OF COMPUTER OR OTHER SYSTEMS, OR LOST PROFITS OR OPPORTUNITIES, ARISING FROM YOUR USE, OR YOUR INABILITY TO USE, THE MATERIAL ON THIS SITE. IN NO EVENT SHALL FRANKLIN ELECTRIC'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS SITE.
Material on this site may contain technical or other inaccuracies, omissions, or typographical errors, for which Franklin Electric assumes no responsibility. Franklin Electric assumes no responsibility for any service delay or loss of the site for any reason. Use this site at your sole risk.
Franklin Electric makes no representations about any other site that you may access through this site. When you access a non-Franklin Electric site through a hyperlink on this site or otherwise, you are accessing an independent site over which Franklin Electric has no control or responsibility, and you do so at your sole risk. The presence on this site of links to non-Franklin Electric sites does not mean that Franklin Electric endorses or accepts any responsibility for the content or use of such sites.
LOCATION OF OPERATION
This site is operated in the State of Indiana, United States of America, and Franklin Electric makes no representation that content provided is applicable or appropriate for use in other locations. Your use of this site does not subject Franklin Electric to judicial process in or to the jurisdiction of courts or other tribunals in your jurisdiction or location.
ENFORCEMENT OF TERMS AND CONDITIONS
These Terms are governed by and shall be interpreted according to the laws of the State of Indiana, United States of America, notwithstanding any principles of conflicts of law. If any part of these terms and conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Franklin Electric reserves all legal rights and remedies available to it and this disclaimer shall in no way be deemed a limitation or waiver of any other rights Franklin Electric may have. Specific areas or pages of this site may have additional terms that shall control access to and use of those areas or pages.
We take all reasonable steps to protect our customers' personal information against loss, misuse and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
In order to help protect Personal Information you provide to us, you: (i) should not share your password or account information with others, (ii) should use a secure web browser, and (iii) change your password frequently. If you become aware of any loss, theft or unauthorized use of a password, please contact us.